Click Button for Questions, Answers and Tips
Shipping is based on weight of your combined products and your state location. If you order more than $150 you have the option of free shipping!
FYI: Shipping a Two piece Ten Degree is a better rate than the Ten Degree standard. Its one way to save if you are into saving money.
Insurance Claims: If insured mail, we will replace a tool if broken but you must do everything required by the Post office to help us get a an insurance payout, which will include keeping the tool and packaging in full for at least 60 days, and if requested have it examined by the USPS, help us by delivering it to whomever they have examine it.
First Class Mail is not insured. If you order you are assuming the risk for lost, stolen, and damage caused by shipping. We are willing to help you replace an item on a case by case basis. During high shipping times, please give estra time to allow first class to arrive.
The shipping calculator at Phillips Fiber Art no longer lists international rates. We are now handling international customers on a case by case basis to offer the best rates possible.
We do ship Priority mail for most products. For estimated rates, go to the page International Shipping. We do not charge any exta handling, the fees are exactly what we pay to the Post Office.
Please note: If you enter US for shipping country and the address leads to another country we will be unable to ship your order until the shipping balance is received.
We are compiling a list of International dealers. If you are one please email us your contact information to be added to our list.
If the Discount Code does not work check that you have put the correct promotional product in the shopping cart and check that your total purchase before the promotional product is correct (if minimum purchase applies). The Discount code works only on the day(s) of promotion.
Only one discount code can be used in a single purchase. If you have 2 discount codes select the one that gives you the best discount and use it.
See example of cart with discount code entered here.
If that doesn't help check your computer for a mute button or volume button.
Last try going to YouTube.com (following the links on each video page or go to our channel) and see if watching it from their site works any better.
If none of these work, there may be more settings on your computer that I don't know about that might be the issue. Contact a computer specialist to assist you.
1. Place it on a flat table and align the edges of the tool.
2. Tape one side to keep it together.
3. Flip it over.
4. Use super glue sparingly along the seam (break line).
5. Let it dry over night.
6. Adding wide clear packaging tape to both sides adds strength.
Although we won't be demoing how we did this on the computer we will be doing a follow up video on our favored techniques for fussy cutting. One of which is how we find the designs in the fabric when the computer is not available. We'll be sending an email out when it's uploaded to YouTube or you can subscribe to our YouTube for even faster notification of new videos!
• Included in the packaging is a "bridge" to connect the two pieces.
• The smaller piece is not the same as the mini ten, it's longer.
• As an added bonus we're including a pattern that specifically uses the two pieces separately for a 40" circle.
click here for a tutorial to download a PDF.
How do I print a PDF template?
Many times your printer will adjust your document to fit on your sheet. This will mess up the size of your template and it will no longer be accurate. Here is a tutorial on how to adjust your settings to print templates.
Please note all of our "for sale" patterns and books are physical copies only. We do not sell any PDF downloads at this time. This may be available in the future.