Phillips Fiber Art: making innovative tools for the creative quilter! Office Hours: Monday-Thursday 9-4 MST We'll try to answer questions and emails within 48 hours if possible. The office will be closed Sept 3 - 7 for the Labor day weekend
1. When ordering, if you do not get a confirmation email, your order is not complete. All order confirmation emails will state a maximum $7.00 shipping fee USA only. For orders, such as single patterns the postage will be adjusted WHEN it is processed.
2. International orders: All initial order confirmation emails do not specify a shipping rate. International shipping rates will be determined individually. You will be sent a second email containing the actual shipping rate. We will then wait for your approval before processing your order manually. International shipping deliveries can often be delayed. Due to our volume of international orders, we do not address missing orders until after a 2 month waiting period. After that time, we will address the problems on a case by case basis.